HELP IT

Why should you have to deal with the cultural differences of an overseas IT help desk?  With Diriga, you don’t have to.

Diriga offers two types of “Help IT” solutions:

1. Working hand-in-hand with your internal IT employee(s) as an extension of that department; responding to technical issues; offering preventive maintenance
2. Complete outsource if no internal IT employees exist; Diriga is directly connected to users and offers hardware as a service; handles technical issues and preventive maintenance

Whichever arrangement you choose, you will receive continuous, 24/7 network monitoring to predict potential failures before they occur.  As part of the “Help IT” process, Diriga is proactive in preventing these failures by applying security patches, service packs and other updates to stay ahead of the problem.   Additionally, Diriga will ensure that virus protection stays updated and temporary files are flushed out consistently to make sure that equipment doesn’t exceed the storage or memory thresholds that ultimately lead to hardware failure.

And if you DO encounter a technical issue, a Diriga representative will assist you remotely (online or over the phone) or schedule an on-site meeting to resolve the issue quickly and efficiently.